Client name: A government organisation

The scope of work undertaken by this government agency means that it is particularly susceptible to fraud, which could range from one-off incidents to major organised operations. Our client, therefore, needed to be certain that it could identify efficiently potential incidents and ensure successful prosecution, in the event of a crime having been committed. In order to operate successfully, the solution needed to be installed and maintained with the highest security levels to prevent records being amended or deleted by unauthorised personnel.

Detica developed a data analysis application that accesses information from a number of the department's disparate, highly classified IT systems. Its analytical engine has the capacity to examine a mixture of audit trail data to identify significant clusters and trends that are indicative of fraud. This enables the client to move beyond a traditional rule-based approach to security and to alert authorised officials to potentially illegal actions.

Once the fraud detection system was in place, the team designed and installed a bespoke document management system to track internal investigations, collate evidence and record witness testimonies - allowing the client to simplify its investigation processes and making it possible for each case to be handled with an increased level of effectiveness and accuracy.

Detica delivered a fully integrated and operational fraud detection and investigation solution within a six-month timeframe - transforming a previously reactive and cumbersome process into a swift, proactive and highly effective business intelligence system. This has enabled the organisation to cut down significantly on wasted time and resources. It has also created a framework within which all the organisation's investigations can be processed in a prioritised manner.

Moreover, it benefits from a rapid escalation procedure in cases where fraudulent activities have been uncovered and has the capacity to build solid case histories that support litigation and legal scrutiny - while also being able to eliminate innocent parties from further investigation at a much earlier stage in the process.

Detica also ensured that internal security lapses, which had been put in the spotlight at other public sector operations, would not occur in the client's department, and that it would not be exposed to similar negative parliamentary and media scrutiny.